ardam Partners: Privacy Collection Notice
This notice explains how CDK9 RAW PTY. LTD., ACN 627 070 437, ABN 57 627 070 437, which operates the ardam brand (ardam, we) handles personal information when you apply to ardam Partners and use the Partner Portal at partners.ardam.com.au. It applies to applicants, partners and the people who use the Portal for a partner business.
1. Who we are and how to contact us (APP 5.2(a))
CDK9 RAW PTY. LTD., ACN 627 070 437, ABN 57 627 070 437
Registered office: Level 3, 91 Phillip Street, Parramatta NSW 2150
Business address: Unit 15, 5-7 Inglewood Place, Norwest NSW 2153
Telephone: 02 7256 8697 (Monday to Friday, 8 am to 6 pm)
Privacy Officer, team@ardam.com.au
2. What we collect, and how (APP 5.2(b))
2.1 When you apply (the /apply form): business name; ABN (required); partner type (for example dog walker, groomer, vet clinic, pet store); contact name; contact email address; the product categories you want to promote (Food, Treats); the postcodes you service (optional, up to 50); and, where wholesale is open to you, whether you want to earn, buy wholesale or both.
2.2 From the Australian Business Register. We check your ABN on the public register, and may record its status, the entity name, the entity type and the date your GST registration started.
2.3 When you sign an agreement. Your typed name, your role, the confirmations you tick (electronic-signing consent and authority to sign), the signed-in user account and email, the date and time, the agreement version and a fingerprint of the exact document, a request reference, and shortened one-way coded (hashed) forms of your network address and browser details. For stockist and distributor agreements we also record ardam's countersignature.
2.4 When you use the Portal:
(a) your email address, used to send single-use sign-in links; we record sign-in sessions;
(b) records of what you do, for example signing agreements, leaving or rejoining the pilot. These records, and your order and commission history, are kept if you leave;
(c) messages you send through Partner Help;
(d) stockists: wholesale order requests and notes, delivery addresses, invoice and payment references, and photos you upload to report a problem with a wholesale delivery. We remove location and other embedded data from photos before storing them;
(e) if you choose to link your Shopify customer account: your Shopify customer identifier;
(f) your own purchases from ardam's shop, which we match to your business so that your own purchases do not earn commission.
2.5 The free pilot collects no card, bank or payment details for any fee. There is no fee.
2.6 For payouts: GST status, acceptance of the RCTI terms, and the payout account. The Portal stores only the payment provider's reference for your account and its last three digits; the full bank details are held by the payment provider. We will tell you how to give your bank details to the payment provider before payouts start. We never ask for bank details by email.
2.7 Technical data. To protect the application form from abuse, we use your network address and email address in a hashed form for rate limits.
3. Why we collect it (APP 5.2(d))
We use your information to: assess your application, including checking your ABN; set up and run your partnership; record signed agreements and prove what was signed; issue partner links and QR codes, and calculate and show commission; review and fulfil approved wholesale orders; prepare RCTIs or commission statements and, once payouts start, pay you; sign you in and keep the Portal secure; answer support requests and resolve delivery issues; keep records for disputes, audits and tax; and report on how ardam Partners performs (section 5). We do not use it to send you marketing.
4. If you don't give us your information (APP 5.2(e))
All application fields are required except service postcodes. Without them we cannot assess your application. Without an email address you cannot sign in. Without a signed agreement your account cannot open. Without tax details and a verified payout account we cannot pay you.
5. Who we share it with (APP 5.2(f))
| Recipient | What and why | Status |
|---|---|---|
| Cloudflare | Hosts the Portal; stores its database and issue photos (Oceania region). | In use |
| Postmark | Delivers sign-in and account emails (your email address and the email content). Tracking is off. | In use for sign-in emails |
| Shopify | ardam's online shop: order data, and an optional customer-account link. | In use |
| Australian Business Register | Your ABN, to look up its public record. | In use |
| Xero | Accounting: business name and ABN on bills and statements. | Only when payouts start |
| Airwallex | Payments: pays commission to your account. | Only when payouts start |
| ardam's internal reporting system | Reports and events: application and partner status, business or trading name, partner type, order and commission figures. Help requests are shared with emails and phone numbers removed. Contact emails, personal names, phone numbers and addresses are not shared. | Not in use yet; we will update this notice before it is |
| Professional advisers, and regulators where the law requires | As needed | — |
6. Overseas disclosure (APP 5.2(i)–(j))
The Portal's database and photo storage are in Cloudflare's Oceania region. Some service providers may store or process information overseas: Postmark (United States); Shopify (Singapore, Canada and the United States, and its service providers in other regions); and Cloudflare, which primarily stores its own account information in the United States and the European Economic Area and operates a global network that may process requests in other countries. Xero and Airwallex are not used until payouts start; we will update this notice with their locations before then.
7. Access and correction (APP 5.2(g))
You can ask to see, or correct, the personal information we hold about you by contacting us (section 1). Signed agreements are never altered; if your details change, we record the change separately and you may be asked to sign a new version.
8. Complaints (APP 5.2(h))
Contact us first: team@ardam.com.au. We will reply within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
9. Full privacy policy
Our privacy policy explains more: https://ardam.com.au/policies/privacy-policy.
10. How long we keep information
We keep your application, partnership, agreement and commission records for as long as you take part in ardam Partners and afterwards for as long as we need them for tax, accounting, legal and dispute purposes, generally 7 years after your partnership ends, because of tax and company record-keeping law, unless the law requires a different period. When we no longer need information and the law does not require us to keep it, we destroy or de-identify it. You can ask us to correct your information (section 7), or to delete information we are not required to keep.
Version privacy-notice@2026-11-v1.
