Refunds & Cancellations

Transparency in Every Bowl.

At Ardam, we treat your dog's dinner with the same respect we give our own. Because our raw food is fresh and perishable, we have a clear set of rules to ensure food safety and logistics stay at the highest standard for the whole pack.

4 hrs Free cancellation window before processing starts

15% Admin fee after the 4-hour mark (5% with store credit)

3 days To report missing items or transit issues after delivery

Ronan's take

"Standards only work if they're consistent. We're dealing with real, fresh food here, not biscuits that sit on a shelf for years. These rules keep our operations lean and our quality high so the pack never has to worry about what's arriving at their door."

Nugget's take

"We move fast around here! Once the team starts packing my dinner, it's hard to stop them. If you need to change your mind, just let the humans know quickly so we can keep everything running smoothly."

1 ORDER CANCELLATIONS

The Four-Hour Window: Orders can be cancelled free of charge within 4 hours of placement, provided processing hasn't started.
The Admin Fee: Any cancellation requested after the 4-hour mark incurs a 15% administrative fee to cover handling and processing.
The Credit Incentive: If you choose to accept store credit instead of a refund, this fee is reduced to just 5%.
The Point of No Return: Once an order is processed, packed, or shipped, it cannot be cancelled or refunded due to its perishable nature.

2 RETURNS & REFUNDS

No Returns: For health and safety reasons, we cannot accept returns on raw food once it has left our facility.
Eligibility for Refund: We will consider refunds only if an item was incorrectly supplied or if a delivery delay was deemed unreasonable and beyond our control.
Change of Mind: We do not offer refunds or exchanges for change-of-mind purchases once the food is on its way.

3 REPORTING ISSUES (THE 3-DAY RULE)

If there's a problem with your delivery, we need to know quickly to make it right:

Timeframe: Report missing items or transit issues within 3 days of delivery.
Evidence: Email team@ardam.com.au with your order number and clear photos of the issue.
Damaged/Spoiled Goods: For quality concerns, contact us within 24 hours of receipt with photographic evidence. Valid claims will be offered a replacement or store credit.

4 SUBSCRIPTION MANAGEMENT

Total Control: You can modify or cancel your subscription at any time before the next billing cycle.
Processed Orders: If a subscription order has already been billed and processed, the standard 15% admin fee applies to any cancellation made after 4 hours.