Privacy policy


Ardam Pty Ltd ("Ardam", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By visiting ardam.com.au and placing an order, you agree to the practices described in this policy.

1. Who We Are

Ardam Pty Ltd operates ardam.com.au, a raw pet food business delivering 100% Australian-made raw pet food to NSW, VIC, and QLD. Our registered address is 15/7 Inglewood Place, Baulkham Hills NSW 2153. You can contact us at team@ardam.com.au.

2. What Information We Collect

We collect personal information necessary to fulfil your orders and provide our services, including:

  • Name, email address, phone number, and delivery address
  • Payment information (processed securely — we do not store card details)
  • Order history, product preferences, and subscription details
  • Communications you send us (email, contact forms, social media)
  • Website usage data (pages visited, device type, browser, IP address via cookies)

3. How We Collect Your Information

We collect information directly from you when you:

  • Place an order or create an account on ardam.com.au
  • Subscribe to our email list or loyalty program (Pack Perks)
  • Contact our customer support team
  • Engage with our social media pages

We also collect information automatically through cookies and tracking technologies, including the Meta Pixel, which helps us measure the effectiveness of our advertising.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders and manage deliveries
  • Send you order confirmations, shipping updates, and account notices
  • Send you marketing emails and SMS if you have opted in (you can unsubscribe at any time)
  • Improve our products, website experience, and customer service
  • Comply with our legal obligations
  • Prevent fraud and protect the security of our platform

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our business, including:

  • Shopify – e-commerce platform and order management
  • Klaviyo – email and SMS marketing
  • Meta (Facebook/Instagram) – advertising and remarketing
  • Shipping and delivery partners – to fulfil your orders
  • Payment processors – to securely handle transactions

All third parties are required to handle your data in accordance with applicable privacy laws.

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. These include functional cookies (essential for the site to work), analytics cookies, and marketing cookies (such as the Meta Pixel).

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

7. Email Marketing

If you have subscribed to our emails, we may send you product updates, promotions, and other marketing communications. You can unsubscribe at any time by clicking "Unsubscribe" at the bottom of any email, or by emailing team@ardam.com.au.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Our website is hosted on Shopify, which uses industry-standard SSL encryption for all transactions.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are typically retained for 7 years in accordance with Australian tax law.

10. Accessing and Correcting Your Information

You have the right to request access to, or correction of, your personal information held by us. To make a request, please contact us at team@ardam.com.au. We will respond within a reasonable timeframe.

11. Complaints

If you believe we have not handled your personal information appropriately, please contact us at team@ardam.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of ardam.com.au after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For any privacy-related queries, please contact:

Ardam Pty Ltd 15/7 Inglewood Place, Baulkham Hills NSW 2153 Email: team@ardam.com.au Website: ardam.com.au